Trouble Connecting to the Data
If you are having trouble connecting to the data on the network, here’s a setup checklist to consider.
- Sometimes you have to “wake up” the Windows network connection by connecting to the drive in My Computer or Network.
- Verify that the data folder itself, not a parent folder, and inherited folders, give each workstation user full Read and Right permissions.
- Sometimes the IT administrator needs to logout and log back in as the user.
- Make sure the software is pointing to the right data folder on the right domain. Sometimes there are stray, obsoleted data folders.
- Try an absolute path if a mapped path doesn’t work.
- If it’s the Touch-Screen Assistant verify the right version for the current Volunteer Reporter.
- Reboot.
- Rarely, make a new data folder and Restore into that. See Migrate Data.
Terminal Server Installations
We don’t have the networking information to help much but keep these points in mind:
- Each user of the Reporter/Touch-Screen Assistant requires a separate instance of software installation. They cannot share the software executable.
- All users connect to a single data folder.
- Verify the Reporter is installed in the proper folder for 64bit computers, not on the root of C:\.
Trouble Reindexing
- Verify the Reporter is installed in C:\Program Files or C:\Program Files (x86) for 64bit computers.
- Try deleting all the indexes (.mdx) to force the Reporter to reindex.
- Verify user’s full Read and Write access to the data folder.
- Get the latest patches in Help | Live Update.
- Sometimes the IT administrator needs to logout and log back in as the user.
- Check for software conflicts, Windows update changes, antivirus update changes.
- Some large networks disallow reindexing.
- A workaround is to Reindex in a local folder and copy all the .dbt and .dbf tables plus the .mdx indexes into the server data folder. See Migrate Data.